What happens to a bet if your app crashes depends on how far the game had got. The game runs on the operator’s systems, not just inside the app on your phone. A bet with a result already decided is settled and paid as normal, an unfinished hand should be waiting when you reopen the game, and a stake taken with no result should be refunded. Here’s how to check, and what to do if the numbers don’t add up.
An app crash closes your view of the game; it doesn’t cancel a bet that was already accepted.
Decided results stand, unfinished multi-step games should resume, and stakes with no outcome should be returned.
A withdrawal request carries on after a crash, and UK rules stop it being reversed.
Check your bank app before retrying a deposit that crashed mid-payment.
If you disagree with a settlement, complain to the operator first, then to a free ADR service after eight weeks.
Rule that applies
Gambling Commission RTS 10
Decided result
Stands and is paid
No outcome yet
Stake returned to balance
Operator complaint window
8 weeks
IBAS binding limit
Up to £10,000
What happens to a bet if your app crashes: the quick answer
Your bet is almost always safe. When a casino app crashes, it’s the screen on your phone that disappears, while the game round itself is recorded by the operator. The Gambling Commission requires every licensed operator to have fair, published rules for interrupted play and the systems to carry them out.
So the useful question isn’t whether the bet vanished, but which stage it reached. The table in the next section covers the common cases. If you were cut off by weak signal rather than a crash, our guide to how casino apps handle disconnections explains the network side, and the guides hub links every other troubleshooting page.
Crash scenarios and what should happen to your bet
Depends on whether betting closed with your bet in
If accepted, settled on the studio result
Game history for that round
On a networked jackpot slot
Jackpot pool affected by a failure
Jackpot values restored to pre-failure state
Jackpot amount and history
Two principles run through the table. A result you could no longer influence is final, so a crash can’t undo a losing spin or cost you a winning one. And the operator should keep enough data to rebuild an unfinished game, including dealt cards and collected bonus items. See what happens if my app crashes mid-game for a shorter answer.
If the app crashes during a deposit or withdrawal
Crashes during payments worry people most, because real money is moving. They also follow different rules from game rounds.
During a deposit
Don’t retry straight away. Open your banking app first and see whether the payment left your account, is pending, or never started. Then check the casino app’s balance and transaction history. Retrying blind is how people end up paying twice, which counts towards your deposit limit and your net deposits. Our payment declined guide covers failed payments in more detail.
During a withdrawal
If you submitted a withdrawal before the crash, it should still be in progress. Since 31 October 2021, UK operators haven’t been allowed to let customers cancel a withdrawal request, so a crash can’t put the money back into your balance either. At Coral and Ladbrokes, requests go through internal approval and then take from instantly to five banking days depending on the method, according to their published withdrawal timeframes (opens in a new tab).
If you aren’t sure the request went through, look for it in your transaction history before submitting another. See why a casino app withdrawal is pending for what each status means.
Evidence to collect after a crash
Most crashes sort themselves out once you reopen the app. When they don’t, a few notes made at the time make the difference between a quick fix and a long back-and-forth.
Write down the time to the minute, the game name and your stake.
Screenshot your balance as soon as the app reopens, before playing again.
Reopen the same game to see whether a hand or bonus is waiting.
Open your game or transaction history and screenshot the round, or note that it’s missing.
Note your phone model, operating system version and app version from your phone’s settings.
Keep any error message wording exactly as it appeared.
Reporting a crashed bet to the casino
Start with live chat if the app offers it, as it’s usually quickest, then follow up by email so there’s a written record. Here are the published channels for the partner apps.
Disputed settlements are common. In the Commission’s published 2019–20 data, disputed settlement or bet instructions were the largest category of cases at the IBAS dispute service, at 23.4%. There’s a set route for them.
Make a formal complaint using the operator’s published complaints procedure, not just a chat message.
Allow up to eight weeks for the operator to resolve it.
If it’s still unresolved, the operator must offer referral to its alternative dispute resolution (ADR) provider.
Take the case to that ADR provider, which is free for you, within the deadline; providers must allow at least 12 months from the operator’s final response.
Accept or reject the ADR outcome; IBAS, for example, has registered operators agree to be bound by its decisions up to £10,000.
Most casino terms include a section on malfunctions or interrupted play. These clauses have to meet consumer law. Licence condition 7.1.1 says gambling terms must be fair and transparent under the Consumer Rights Act 2015, and the Commission has warned against terms that leave the operator to decide outcomes at its own discretion.
A clear clause tells you what happens in common situations, as RTS 10 requires. A vague one that only says the operator may void bets as it sees fit is worth querying. Our explainer on casino app terms and conditions shows where these clauses usually sit.
Stopping the app from crashing again
One crash is bad luck; repeated crashes usually have a fixable cause. The commonest are an out-of-date app, an operating system below the app’s minimum, a full phone, or a corrupted cache.
Fixes for a casino app that keeps crashing
Likely cause
Fix
Detail
Old app version
Update from the App Store or Google Play
Updates often fix stability bugs
iOS below the minimum
Update iOS, or use the mobile site
Coral and Ladbrokes need iOS 18.0; PlayOJO needs iOS 15.0
Low storage
Free up space
Coral’s iPhone app is 101.6 MB; PlayOJO’s is 25.4 MB
A crash at a tense moment can leave you feeling that a win was taken from you, and the urge is to win it back straight away. That’s a good moment to stop instead. The round has been recorded, and checking it calmly is better than raising your stakes to make up for something that may not have happened.
If crashes or near-misses are making play feel stressful, a short break helps. Our guide to taking a time-out in a casino app shows how, and the National Gambling Helpline on 0808 8020 133 is free and open 24/7.
UK casino apps that follow the interrupted-play rules
Coral, Ladbrokes and PlayOJO are licensed by the Gambling Commission, so a crash in their apps is handled under the same standard described above. Each has a slot welcome offer for new customers aged 18+, and terms apply.
Coral Casino app: bet £10 on slots and get 100 free spins on selected games at 10p each. Accept within 48 hours and use within 7 days; no wagering on spin winnings. Neteller, PayPal, Paysafe, Skrill, prepaid and certain debit cards excluded. Offer runs 1 October 2026 to 1 February 2027.
Ladbrokes Casino app: play £10 on slots and get 50 free spins a day for your first 10 days, up to 500 at 10p each. Claim before 23:59 daily; spins valid 7 days; no wagering. Prepaid, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits excluded.
PlayOJO app: a first deposit of at least £10 gets 80 free spins on Big Bass Bonanza at 10p each, with no wagering and winnings paid as cash. Excludes Northern Ireland; can’t be combined; designated offer link only.
A crash is handled the same way at any UK-licensed app; these three partners are covered by the same rules. 18+, terms apply.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open another; check the terms first.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Coral app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Time limitClaim daily for 10 days; each batch valid 7 days
Worked valueUp to 500 spins at £0.10 (up to £50 in spins)
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Ladbrokes app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read our PlayOJO app reviewLicence: Skill On Net Limited, Gambling Commission account 39326. Offer checked 5 October 2026.
18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Do I lose my bet if the casino app crashes?
Usually not. The round is recorded by the operator, so a bet that was accepted is settled as normal, and an unfinished hand or bonus should be restored when you reopen the game. If your stake was taken but no outcome was generated, the guidance says it should be returned. Check your game history to confirm. Our page on casino app not working covers other faults.
What happens to a winning spin if the app crashes?
The win stands. Once a spin is accepted and its outcome fixed, a crash on your phone doesn’t change it, and the winnings should appear in your balance when you reopen the app. If they don’t, screenshot your balance and game history and contact support with the time and stake. See do casino apps pay out for more on how winnings are paid.
Will my blackjack hand still be there after a crash?
It should be. Blackjack is a multi-stage game, and the Commission’s guidance says operators should restore the last known state, including the cards already dealt, so you can finish the hand. Reopen the same table rather than a different one. Live tables work differently because the dealer carries on. The blackjack app guide explains how RNG and live versions run.
Can I cancel a withdrawal if the app crashed while I was requesting it?
No. UK operators haven’t been allowed to let customers cancel a withdrawal request since 31 October 2021. If the request was submitted before the crash, it continues through the normal approval and payment steps. Check your transaction history to see whether it went through before trying again. Our answer to can I cancel a withdrawal in a casino app explains the rule.
The app crashed while I was paying. Have I been charged twice?
Check before retrying. Open your banking app to see whether the payment completed, is pending, or never started, then check the casino app’s balance and history. Only try again once you know the first attempt failed. If you were charged without the balance updating, contact support with the time and amount. The first deposit in a casino app guide covers how deposits normally appear.
Who decides what happens to my bet after a crash?
The operator applies its published interruption policy, which must follow the Gambling Commission’s standard and not systematically disadvantage players. If you disagree, use the operator’s complaints procedure, then a free ADR provider if it’s unresolved after eight weeks. The Commission sets the rules but doesn’t rule on individual cases. See complaints and ADR rules for the timings.
Does reinstalling the app affect my balance or open bets?
No. Your account, balance and game records are kept by the operator, not stored only in the app, so deleting and reinstalling doesn’t touch them. Take screenshots of anything on screen before you reinstall, in case you need evidence later. Then log back in and check your history. Our guide to deleting a casino app explains what stays and what goes.
Why does my casino app keep crashing during games?
The usual causes are an out-of-date app, an iOS or Android version below the app’s minimum, low storage, or corrupted cached data. Coral’s and Ladbrokes’ iPhone apps need iOS 18.0 or later, for example. Update first, free up space, then clear the cache or reinstall. If crashes continue, report the phone model and app version to support. Our casino app storage space guide helps with full phones.
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