Can I cancel a withdrawal in a casino app? No: since 31 October 2021, UK-licensed online casinos must not give you the option to cancel or reverse a withdrawal once you've requested it. The money stays out of play until it reaches you, and if you want to gamble again you'd need to make a fresh deposit.
UK casino apps can't offer a cancel or reverse button on withdrawals; the ban is in the Commission's technical standard RTS 14B.
It took effect on 31 October 2021 and applies to every remote operator licensed in Great Britain.
Operators also shouldn't offer to put the requested money back into play.
Mistakes over amount or method are a matter for support, but there's no right to undo a request.
Can you cancel?
No, at UK-licensed casinos
Rule
Gambling Commission RTS 14B
In force
31 October 2021
Applies to
All remote operators licensed in Great Britain
Earlier guidance
May 2020
Can you cancel a withdrawal in a casino app? No, and here's why
You can't cancel a withdrawal in a UK casino app. The Gambling Commission's remote technical standards say customers must not be given the option to cancel a withdrawal request, and the rule covers every online operator licensed in Great Britain, whether you use its app or its website.
In practice this means the money you asked for is committed to leaving your account. It goes through the casino's approval and then to your payment method, and the app won't let you pull it back into your balance halfway.
A reverse withdrawal is when a player asks for a payout and then, while it's still pending, cancels it and puts the money back into their gambling balance. Before the ban, some sites let players do exactly that during the pending period.
The risk is obvious once you picture it. Someone decides to take £200 out, then keeps playing with what's left, loses, and sees the pending £200 sitting there waiting to be reversed. The design made it easy to undo a sensible decision in the moment. Our glossary entry on the pending period explains the term.
The UK rule that stops you cancelling a casino app withdrawal
Its implementation guidance goes a step further: once a withdrawal has been requested, the operator should not offer the option to deposit those funds. So you won't see a prompt inviting you to play on with the money you've asked for. You can read the current wording in RTS 14 on responsible product design (opens in a new tab).
Timeline of the reverse withdrawal ban and related UK rules
Date
What happened
May 2020
Gambling Commission guidance on preventing reverse withdrawals
2 February 2021
Commission publishes its summary of changes to the technical standards, including slot design rules
31 October 2021
Reverse withdrawal ban (RTS 14B) comes into force for all remote operators
17 January 2025
Wider game design rules extend to all online casino games, including the autoplay ban and real-time net spend display
31 October 2025
Operators must prompt you to set a financial limit before your first deposit
The thinking is straightforward: when you decide to take money out, that decision should stick. Removing the cancel option protects the version of you who made a calm choice from the version who's mid-session and chasing a loss.
It also sits alongside other tools that slow things down. The same rulebook bans autoplay, sets minimum game speeds and requires apps to show your net spend and time in real time. Together they're meant to give you clear pauses and an honest view of what you've spent. Read how to see how much you've lost on a casino app.
What a UK casino app shows instead of a cancel button
When you request a withdrawal, the app records it in your payment or transaction history with a status such as pending, then approved or paid. The exact labels vary by app, so check the history screen rather than expecting a particular wording.
What you won't find at a UK-licensed app is an option to reverse the request. If an app or site does offer one to British players, treat it as a warning sign and check its licence on the Gambling Commission register. Our guide to how to spot an unlicensed casino app explains the other signs, and the transaction history guide shows what records to keep.
Requested a withdrawal by mistake? What to do next
There's no right to undo a request, but if you've made a genuine error over the amount or the destination, talk to the operator straight away. Here's a sensible order.
Open the transaction history and screenshot the request, including the amount, method and time.
Check whether the payout method is one you've deposited with recently, because most casinos pay back to it.
Contact support by live chat or email and explain exactly what went wrong.
Let the payment complete if support confirms it can't be changed; the money will reach you as normal.
If you want to play again later, make a new deposit within your limits rather than looking for a way round the rule.
Where to contact the partner casinos
Casino app
Published contact options
Coral
Email help@coral.co.uk; live chat
Ladbrokes
Email support@ladbrokes.com; live chat
PlayOJO
Live chat after login; email support@playojo.com; no phone number listed
Chose the wrong payment method for your withdrawal?
This is less of a problem than it sounds. Coral and Ladbrokes follow a closed-loop policy, and PlayOJO says it pays back to the deposit method where possible. So the cashier generally steers payouts to a method you've already used.
Some methods carry conditions. At Coral and Ladbrokes a PayPal withdrawal needs a PayPal deposit within the last six months, Google Pay payouts go to the card behind the wallet, and paysafecard withdrawals need a previous paysafecard deposit. If your request doesn't meet a condition, support will tell you how the operator will pay instead. See the Ladbrokes withdrawals page for that brand's detail.
Can I keep playing while a withdrawal is pending?
Only with money you haven't asked to withdraw. If you had £120 and requested £100, the remaining £20 stays playable, but the £100 is on its way out and the app shouldn't offer to put it back into play.
If you find yourself wishing you could cancel so you can carry on, that's worth noticing. Gambling costs money, and the house edge means the longer you play, the more you should expect to lose on average.
What you can and can't undo in a casino app
The withdrawal rule is one of several that deliberately make some changes slow or permanent. Here's how it compares with other settings.
Changes you can and can't reverse in UK casino apps
Action
Can it be reversed?
Detail
Requesting a withdrawal
No
Banned since 31 October 2021 (RTS 14B)
Lowering a deposit limit
Takes effect immediately
UK rules require decreases to apply straight away
Raising a deposit limit
Not instantly
PlayOJO says increases take 24 hours; check each app
If you regularly regret withdrawing, or you feel pulled back to the app as soon as money leaves, talk to someone. The National Gambling Helpline, run by GamCare (opens in a new tab), is free and open 24/7 on 0808 8020 133.
You can also take a time-out in the app, block gambling payments through your bank, or register with GAMSTOP to block all GB-licensed gambling sites and apps. The Commission's article on new deposit limit rules (opens in a new tab) explains the limit-setting rules you'll meet in every app.
Coral, Ladbrokes and PlayOJO: offers with clear terms
None of these offers affects the reverse withdrawal rule, which applies to every UK-licensed app. They're listed because their terms are short and they carry no wagering on winnings, so there's less to trip over when you come to withdraw. All are for new customers aged 18+, and terms apply.
Coral Casino: deposit (certain types excluded) and bet £10 or more on slots to receive 100 free spins on selected games, each worth 10p. You have 48 hours to accept and 7 days to use them, with no wagering on winnings. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards are excluded. Runs 1 October 2026 to 1 February 2027.
Ladbrokes Casino: deposit and spend at least £10 on slots for 50 free spins a day over your first 10 days, a maximum of 500, each worth 10p. Claim by 23:59 each day; each batch lasts 7 days, with no wagering. Deposits by prepaid card, PayPal, Paysafe, Neteller, Skrill or Moneybookers won't count.
PlayOJO: first deposit of £10 or more for 80 free spins on Big Bass Bonanza, 10p each. No wagering, so winnings are paid in cash. New UK customers only, not Northern Ireland; can't be combined with other offers; designated offer link only.
LC International Limited runs both Coral and Ladbrokes, so you may not be able to open new accounts at both. Compare the Coral welcome bonus in full before choosing.
Every UK-licensed app follows the reverse withdrawal ban, including these three. 18+, terms apply.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open another; check the terms first.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Coral app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Time limitClaim daily for 10 days; each batch valid 7 days
Worked valueUp to 500 spins at £0.10 (up to £50 in spins)
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Ladbrokes app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read our PlayOJO app reviewLicence: Skill On Net Limited, Gambling Commission account 39326. Offer checked 5 October 2026.
18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Why can't I reverse my withdrawal in the app?
Because UK rules forbid it. Since 31 October 2021, the Gambling Commission's technical standard RTS 14B has said customers must not be given the option to cancel a withdrawal request. Every online operator licensed in Great Britain must follow it, so the missing button isn't a fault in your app. Read the background on our reverse withdrawal ban page.
Can customer support cancel a withdrawal for me?
You shouldn't expect it. The rule says customers must not be given the option to cancel, and the Commission's guidance adds that operators shouldn't offer to deposit the requested funds back into play. If you made a genuine mistake over the amount or method, still tell support, because it can explain how the payment will be handled. Our guide to live chat in casino apps explains how to raise it.
Does the cancel ban apply to the website as well as the app?
Yes. The rule applies to the operator, not the device, so it covers its app, mobile site and desktop site equally. Your account and cashier are shared across all of them. If a site offering casino games to British players does let you reverse withdrawals, check that it holds a Gambling Commission licence. See how do I know a casino app is licensed.
What happens to my money after I request a withdrawal?
It goes through the casino's internal approval and is then sent to your payment method. At Coral and Ladbrokes, for example, Visa Fast Funds approval typically takes a couple of hours and the money then usually reaches your bank within up to 4 hours. Bank transfers take longer. For published times across five apps, read how long casino app withdrawals take.
Can I withdraw part of my balance and keep playing with the rest?
Yes. You can choose how much to withdraw, and whatever you don't request stays in your balance to play with. The amount you've requested, though, is locked into the withdrawal and can't be brought back into play. The Commission also says you don't have to take money out in instalments. Our guide on how to withdraw from a casino app walks through the cashier.
Were reverse withdrawals ever allowed in the UK?
Yes, before the ban some online casinos let players cancel a pending withdrawal and return the money to their balance. The Commission issued guidance on preventing them in May 2020, then made the ban part of its technical standards from 31 October 2021. It was introduced alongside other design changes such as the slot autoplay ban. See our page on the autoplay ban for that part of the story.
I keep wanting to cancel withdrawals. Should I be worried?
It's worth paying attention to. Wanting to pull money back into play can be a sign that gambling is becoming harder to control. Practical steps include setting a lower deposit limit, taking a time-out, and blocking gambling payments with your bank. The National Gambling Helpline on 0808 8020 133 is free and open 24/7. Read what to do if you're worried about your gambling.
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