PlayOJO app customer support

PlayOJO app customer support channels

PlayOJO's help and contact page (opens in a new tab) lists two ways to reach the support team: live chat and email. Live chat opens after you log in, and PlayOJO says its availability depends on your country. The email address is support@playojo.com. There's no phone number on the help page.

Two channels is a short list, so it's worth knowing how each works before you need help. If you'd rather talk to someone on the phone, that isn't an option PlayOJO publishes. The rest of the app is covered in our PlayOJO app review.

How to use PlayOJO live chat in the app

Live chat is the quickest route for most problems, and it's tied to your account, so the agent can see what you're asking about. PlayOJO doesn't publish where the chat button sits in the app, so these steps describe the process in general terms.

1. Open the PlayOJO app and log in. Chat only appears once you're signed in; if you can't get in, see our PlayOJO app login page.
2. Look for the help or chat option in the app's menu or account area.
3. Start the chat and describe the problem in one or two sentences, including dates and amounts.
4. Answer the agent's security questions. Don't share your password; no genuine agent needs it.
5. Ask for a reference or summary at the end if the issue isn't solved on the spot.
6. If you need a written record, follow up by email to support@playojo.com quoting that reference.

Emailing PlayOJO customer support

Email at support@playojo.com suits problems you want documented: a disputed transaction, a closed account or anything you might later take further. Send it from the email address registered to your PlayOJO account, so the team can match it to you.

• Put the topic in the subject line, such as 'Withdrawal not received, 14 October'.
• Give your username, the date and time, the amount and the payment method.
• Say what you've already tried, including any chat reference.
• Don't attach ID documents: PlayOJO says those go through the upload tool, not email.

Be wary of messages claiming to be PlayOJO that ask you to log in through a link or send documents by reply. PlayOJO's own route for documents is the upload tool. Our guide to fake casino apps and scams shows common tricks.

Is there a PlayOJO customer service phone number?

No phone number is listed on PlayOJO's help page, so we can't give one. Be cautious of numbers shown on unofficial websites or in search adverts claiming to be PlayOJO support; if PlayOJO doesn't publish them, there's no way to know who answers.

If you can't use chat or email, for example because of an accessibility need, say so in your first message and ask what alternatives are available. Our guides to casino app accessibility features and how to contact a casino through the app cover options across brands.

PlayOJO support hours

The title of PlayOJO's help page promotes 24/7 live chat, while the page itself says chat availability depends on your country. If chat doesn't appear when you're logged in, email is the fallback. PlayOJO doesn't publish a response time for email.

One published time frame is for verification: PlayOJO aims to check documents within 12 hours and says to contact support if you've heard nothing after 48 hours. Our PlayOJO app verification page covers that process.

Which PlayOJO support channel to use for each problem

Some problems don't need support at all. Deposit limits, for example, sit in your account settings, and PlayOJO's help page says lowering a limit takes effect immediately while increases take 24 hours.

What to have ready before contacting PlayOJO

A little preparation shortens almost any support conversation, especially on a small screen where switching between apps is fiddly.

1. Your PlayOJO username and the email address on the account.
2. The date, time and amount of any transaction in question.
3. The payment method used, and any bank or wallet reference.
4. Screenshots of error messages, saved to your phone's photos.
5. The app version and your phone's iOS or Android version. The iPhone app needs iOS 15.0 or later, so an older phone is a possible cause of app problems.
6. Any earlier chat reference or email thread.

If the app itself is misbehaving, try the basics first: update it, restart your phone and check your connection. Our guides to a casino app not working and how to update a casino app walk through them.

Escalating a PlayOJO complaint

If support doesn't resolve the issue, make it a formal complaint. UK rules give the operator 8 weeks from receiving your complaint to resolve it. If it can't, it must offer to refer you to an independent alternative dispute resolution (ADR) provider, which is free. The operator's terms or final response should name its ADR provider.

1. Email support@playojo.com and say clearly that you're making a complaint.
2. Set out what happened, what you want as an outcome and any evidence.
3. Keep every reply. Note the date you sent the complaint so you know when 8 weeks have passed.
4. If it's unresolved after 8 weeks, or you receive a final response you disagree with, take it to the ADR provider PlayOJO names.
5. Submit within the provider's time limit; providers must allow at least 12 months from the operator's final response.

The Gambling Commission explains how to complain (opens in a new tab) and taking a complaint to an ADR provider (opens in a new tab). It doesn't resolve individual disputes itself. Our what ADR means for casino app players guide covers the process in more detail.

Getting help with gambling, not just the app

PlayOJO's help page lists OJO Safeguard and self-exclusion alongside deposit, time and loss limits. If gambling is causing you worry, independent help is also available: the National Gambling Helpline, run by GamCare, is free and open 24/7 on 0808 8020 133, and you can chat to GamCare online (opens in a new tab).

GAMSTOP lets you self-exclude from all UK-licensed gambling sites and apps at once for 6 months, 1 year or 5 years. Our pages on where to get help with gambling on your phone and the National Gambling Helpline explain your options.

PlayOJO and Coral welcome offers, and who to ask about them

Support questions often start with a welcome offer, so here are the key terms. New UK customers aged 18+, outside Northern Ireland, get 80 free spins on Big Bass Bonanza at 10p a spin when their first deposit is £10 or more. The spins have no wagering, so anything they return is cash. The offer must be taken through its designated link and can't be paired with another promotion. PlayOJO's help page says free spins expire after 24 hours, with the deadline in the Rewards section. Terms apply.

Over at Coral Casino, a new player aged 18+ who bets £10 on slots after depositing gets 100 free spins (10p each, selected games). Accept them within 48 hours and use them within 7 days; their winnings aren't subject to wagering. If you pay in with Neteller, PayPal, Paysafe, Skrill, a prepaid card or certain debit cards, you won't qualify. Terms apply. Coral's support options are on its customer support page, and our list of casino apps with live chat compares the partners.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.