Can I use the same account on the app and website?

Yes, one casino account works on the app and the website

If you already play on a casino's website, you don't need a new account to use its app. Download the operator's official app, sign in with your existing username or email and password, and you'll see the same balance, history and settings.

That's because the account is held by the company with the Gambling Commission licence, not by the app. The app is simply software that connects to it, much like the website does in a browser. If you sign up in the app first, the same applies in reverse. You'll find related answers in our casino app questions hub.

Why a casino app and website share the same account

App store rules push in this direction. Apple's App Review Guidelines (opens in a new tab) say apps in highly regulated fields, gambling included, should be submitted by a legal entity that provides the service rather than an individual developer. Google Play's real-money gambling policy (opens in a new tab) says the developer must hold a valid gambling licence for each country where the app is offered.

So the official app comes from the operator's own group, and it connects to the operator's own account system. You can see this in the store listings for our partners.

An app from anyone else claiming to be a casino's app is a warning sign. Our guide to fake casino apps and scams explains how to spot one, and how casino apps are licensed in the UK covers the licence side.

What carries over between the casino app and the website

Anything stored in your account should look the same wherever you sign in. These are the main items:

Deposit limits are a good example. The Gambling Commission's rules on financial limits, which apply from 31 October 2025, call for account-level limits with direct links from the homepage and deposit pages, and decreases must take effect immediately. Set a limit on the website and it should already be in place when you open the app. Our guide to setting deposit limits in a casino app shows the steps.

What isn't shared: features tied to the app or your phone

Some things live on the device rather than in the account, so they won't appear when you switch to a browser.

• Biometric login. Casumo's App Store listing (opens in a new tab) says its app supports Face ID and Touch ID sign-in. Coral, Ladbrokes, PlayOJO and 10bet don't mention it in their listings. See Face ID login on casino apps.
• Widgets and shortcuts. Casumo's listing also mentions a home screen widget, Quick Launch of your last four slots, Quick Deposit and a haptic feedback toggle.
• Push notifications. These are switched on or off in your phone's settings for each app. Marketing consent is separate and sits with the account.
• Privacy labels and permissions. An app's privacy label describes what the app collects. PlayOJO's iPhone listing, for example, says the app may use your location even when it isn't open.
• Updates. The app needs updating; the website doesn't.

Game libraries are a separate question. Our answer on whether games are the same on apps as on desktop covers that, and is the casino app the same as the website? compares the two more broadly.

How to use your website account in the casino app

Moving from the website to the app takes a few minutes. Follow these steps:

1. Find the operator's official app by searching the App Store or Google Play for its exact listed name, and check the seller matches the operator.
2. Check your phone meets the requirement: Coral and Ladbrokes need iOS 18.0 or later, PlayOJO and Casumo iOS 15.0, and 10bet iOS 16.0.
3. Install and open the app, then choose the option to log in rather than to register.
4. Enter the same username or email and password you use on the website.
5. Allow notifications only if you want them; you can change this later in your phone's settings.
6. Open your account area and confirm your balance and deposit limit look the way they do online.

Brand-specific help is on our Coral login page and Ladbrokes login page. For iPhone install help, see downloading a casino app on iPhone.

Casino and sportsbook: one app or two?

Some operators put casino and sports betting in one app. On iPhone, Casumo's app is called Casumo Casino & Sports Betting, and 10bet's is 10bet: Sports Betting & Casino, so both products sit behind one sign-in. Our Casumo app review and 10bet app review look at how that works in practice.

The two Entain brands take a different route. Each publishes a dedicated casino app separate from its sportsbook app, so you may end up with two apps from one brand. Check the operator's help pages for how sign-in works across them. Why some sportsbook apps include a casino explains the two models.

When it isn't the same account: different brands

One company can run several brands, and each brand still has its own accounts. Coral and Ladbrokes are both operated by LC International Limited, but a Coral login won't open the Ladbrokes app. Because the operator is shared, you may also not be able to open new accounts at both.

Our answers on using the same login for Coral and Ladbrokes and having more than one casino app cover this in more detail.

App and website showing different information?

If your balance or a setting looks different in the app, the cause is usually on the device side. Work through these checks before contacting support:

1. Pull to refresh or close and reopen the app.
2. Install any pending update; the NCSC advises applying app updates as soon as they're available (opens in a new tab).
3. Log out of the app and back in with the same details.
4. Confirm you're signed in to the right brand, not a sister brand.
5. If the figures still differ, contact the operator's support with screenshots of both.

Troubleshooting help is in casino app login problems and casino app not working.

One account, one welcome offer: Coral, Ladbrokes and PlayOJO

A welcome offer attaches to your account, so claiming it in the app or online makes no difference, and you can't claim it twice by switching. Because Coral and Ladbrokes share an operator, sign-ups at the second brand can be limited. 18+ and terms apply.

• Coral Casino: 100 free spins at 10p each on selected games when new players deposit (some payment types excluded) and bet £10+ on slots, between 1 October 2026 and 1 February 2027. Accept within 48 hours; use within 7 days; no wagering on winnings from the spins. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards don't count.
• Ladbrokes Casino: spend £10+ on slots after depositing to get 50 free spins a day for 10 days, up to 500, valued at 10p each on selected games; claim before 23:59 each day; valid 7 days; no wagering. Deposits by prepaid card, PayPal, Paysafe, Neteller, Skrill or Moneybookers don't qualify.
• PlayOJO: 80 no-wagering free spins on Big Bass Bonanza, 10p each, for new UK customers (Northern Ireland excluded) making a first deposit of £10 or more; winnings paid in cash; not combinable; designated offer link only.

That is £10, up to £50 and £8 of spins at face value. The house edge applies to every spin, so think of the offer as extra play rather than expected profit.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.