What happens if I forget my casino app password? Nothing bad happens to your account: your balance, history and limits stay exactly where they were, and UK rules stop an operator taking your money because you haven't logged in. You reset the password from the app's login screen, and if that route fails, the operator's support team can help you back in.
A forgotten password doesn't affect your balance, verification or limits; the account is still yours.
Reset it through the forgotten-password option on the official app or website, never through a link you didn't ask for.
If you've lost access to your email, contact support by a channel that doesn't need a login, such as email or 10bet's phone line.
Don't open a new account instead; operators usually allow one account per person.
Balance while locked out
Stays in your account
Confiscation for not logging in
Not allowed under UK rules
Fix
Reset from the login screen
10bet phone
0808 175 0550, 08:00 to 23:00
PlayOJO email
support@playojo.com
Forgot your casino app password? Your account is still there
Forgetting a password locks you out of the door, not out of the account. Everything stored with the operator, from your cash balance to your deposit limit and verification status, stays as it was until you sign back in.
The Gambling Commission's rules back this up. A licensed business can't confiscate your money because you didn't log in or verify your ID within a time limit, and you can withdraw your funds at any time without unreasonable delay. Its page on what to do if you can't withdraw your winnings (opens in a new tab) sets out those rights. For other everyday problems, browse our casino app questions hub.
How to reset a forgotten casino app password
Every UK casino app has a way to recover a lost password from the sign-in screen. The wording differs, but the process looks like this:
Open the official app, or go to the operator's website, and tap the forgotten password or forgotten login option on the sign-in screen.
Enter the email address or username registered on your account.
Open the reset message the operator sends, checking your junk folder if it doesn't arrive within a few minutes.
Follow the link or code in that message only if you've just requested it.
Choose a new password you haven't used anywhere else.
Sign in to the app with it, then check your balance and limits look right.
It stays in your account. Three Commission rules matter here:
No confiscation for not logging in. A business can't take your money because you didn't log in or verify within a set period.
Inactivity fees only after dormancy. An operator can't confiscate deposit-balance funds for inactivity. A reasonable periodic fee is allowed only once an account is dormant, must be in the terms, and needs a reminder at least 30 days before. The operator should first try to return the balance to your last payment method.
Withdrawals on request. You can withdraw at any time without unreasonable delay or restriction, and you don't have to take the money in instalments.
Can't reach the email or phone number on your casino account?
A reset only works if you can receive the message. If you've changed email provider or phone number, you'll need the operator's support team to confirm your identity and update the details.
Expect to be asked for the details on the account, such as your name, date of birth and address, and possibly a copy of your ID. That's the same information the operator used to verify you when you joined. Have your username, recent deposit amounts and the payment method you use ready, because they help show the account is yours.
How to contact casino app support when you're logged out
Some support channels only work once you're signed in, which is no help when the password is the problem. This table shows what each partner publishes.
Partner support channels you can use without logging in
Fraudsters know people forget gambling passwords, and a fake reset email is an easy lure. Treat any reset message you didn't ask for as suspicious.
Genuine reset versus warning signs
Genuine reset
Warning sign
Arrives straight after you request it
Arrives out of the blue
Comes from the operator's usual domain
Comes from a lookalike address
Leads back to the official app or website
Asks you to install a different app or file
Asks you to choose a new password
Asks for your current password, card details or a code sent to your phone
If in doubt, ignore the message, open the official app yourself and start a reset from there. The page on fake casino apps and scams explains how impostor apps and messages work.
Locked out after too many password attempts
Repeated wrong guesses can trigger a security lock on many online accounts. If the app says your account is locked rather than just rejecting the password, a reset may not be enough, and support may need to step in.
Stop guessing once you're unsure, and go straight to the reset option. If the message talks about a restriction, a review or self-exclusion instead, that's a different situation, covered in why was my casino app account locked? and our guide to casino app login problems.
If being logged out feels like a welcome break
Some people notice that being locked out came as a relief. If that's you, there's no need to rush back in. You can still contact the operator to withdraw your balance or close the account without playing.
If you already have an account at Coral, Ladbrokes or PlayOJO, recover it rather than registering again: these offers are for new customers, and Coral and Ladbrokes share an operator. 18+ and terms apply.
Coral Casino: 100 free spins (10p each, selected games) after a deposit and £10 or more bet on slots, for new players between 1 October 2026 and 1 February 2027. Accept within 48 hours; spins valid 7 days; no wagering on their winnings. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards are excluded.
Ladbrokes Casino: new customers who deposit and spend £10+ on slots get 50 free spins daily for 10 days, a maximum of 500, at 10p each on selected games. Claim before 23:59 each day; spins valid 7 days; no wagering. Deposits by prepaid card, PayPal, Paysafe, Neteller, Skrill or Moneybookers are not eligible.
PlayOJO: first deposit of £10 or more for 80 free spins on Big Bass Bonanza, 10p each, no wagering, cash winnings. New UK customers outside Northern Ireland; can't be combined with other offers; designated offer link only.
Their stake value is £10, up to £50 and £8. Spins still play out with the game's normal house edge, so expect most to return less than they cost.
If you already have an account with one of these operators, reset your password rather than signing up again; welcome offers are for new customers only.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open another; check the terms first.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Coral app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Time limitClaim daily for 10 days; each batch valid 7 days
Worked valueUp to 500 spins at £0.10 (up to £50 in spins)
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Ladbrokes app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read our PlayOJO app reviewLicence: Skill On Net Limited, Gambling Commission account 39326. Offer checked 5 October 2026.
18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
Will I lose my balance if I forget my casino app password?
No. Your balance belongs to your account with the operator, and forgetting the password doesn't change it. Gambling Commission rules say a business can't confiscate money because you didn't log in within a time limit, and you can ask to withdraw at any time. Reset the password or contact support to get back in. Our guide to how to withdraw from a casino app explains the next step once you're in.
How do I reset my casino app password?
Tap the forgotten password or forgotten login option on the app's sign-in screen, enter the email or username on your account, and follow the reset message the operator sends. Choose a new password you don't use anywhere else. If the message doesn't arrive, check your junk folder before requesting another. If the reset email never appears, casino app login problems covers what to try next.
What if I no longer have access to my account email?
Contact the operator's support team by a channel that doesn't need a login, such as email, or by phone where one is published. They'll ask you to confirm details such as your name, date of birth and address, and may ask for ID, before updating your contact details. 10bet publishes a UK phone line, 0808 175 0550, open 08:00 to 23:00. See live chat in casino apps for what to expect.
Can I just open a new account instead?
It's not a good idea. Operators usually allow one account per person, and a second account can be closed along with the first. You also wouldn't qualify for a welcome offer again, because those are for new customers. Recovering the original account keeps your history, verification and limits in one place. Our page on whether you can have more than one casino app explains the difference between several operators and several accounts.
Can I contact PlayOJO support if I'm locked out?
Yes, by email. PlayOJO's help page says live chat is available after login, and no phone number is listed there, so email support@playojo.com when you can't sign in. Include your username and the email address on the account to speed things up. Our PlayOJO customer support page covers its channels, and the PlayOJO login page covers signing in.
Does a password reset affect my deposit limit or self-exclusion?
No. Limits, time-outs and self-exclusion are attached to your account, not your password, so they stay in place after a reset. That's deliberate, because those tools wouldn't protect anyone if a new password cleared them. If you want to lower a limit, you can do it as soon as you're back in; decreases take effect immediately. See setting deposit limits in a casino app.
Is it safe to save my casino password on my phone?
It can be, if you use a proper password manager or your phone's built-in password store rather than a plain note or message. Make sure the phone itself has a strong passcode, and think about who else uses it. Switching on two-step verification adds protection if someone learns the password. There are more practical tips in keeping your casino account secure.
I got a password reset email I didn't ask for. What should I do?
Don't click it. A reset you didn't request may be a phishing attempt, or someone may have tried to access your account. Open the official app yourself, sign in, and change your password if you're worried. If you notice anything unexpected, such as unfamiliar withdrawals, contact the operator straight away. Our guide to fake casino apps and scams explains common tricks.
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