Payment methods excluded from bonuses

Payment methods excluded from bonuses: the quick answer

E-wallets and prepaid options are the methods most often excluded from casino app bonuses in the UK. At the apps we cover, PayPal, Skrill, Neteller, Paysafe and prepaid cards are the repeat names, and the exclusion applies only to the offer, not to depositing itself.

That distinction catches people out. The cashier happily takes a PayPal deposit, the money lands in your balance, and nothing tells you the welcome offer has quietly stopped applying. This guide, part of our casino app payments section, lists who excludes what and how to check before you pay.

This page covers exclusions in welcome offer terms. It isn’t about whether a method works in the app at all: for that, see each method’s own page.

Which payment methods are excluded from bonuses at UK casino apps

Here is what each operator’s current welcome offer terms say about payment methods. Where the terms only say ‘restrictions apply’, the table says so rather than filling the gap.

Coral and Ladbrokes share an operator, LC International Limited, so their lists are almost identical. Coral’s mention of ‘certain debit cards’ is the vaguest entry: the terms don’t say which, so if your debit card is unusual, ask support before depositing.

The 10bet welcome bonus has the shortest list, with only Skrill and Neteller. Casumo and PlayOJO are the two to double-check in the full terms.

E-wallets, prepaid cards and debit cards: how each is treated

Turning the table round shows which methods are the riskiest choice for a first deposit when you want an offer. A dash means the method isn’t named as excluded in that offer’s terms, which isn’t the same as a promise that it qualifies.

E-wallets

Skrill and Neteller are excluded at all three apps. Both are run by Paysafe Financial Services Limited, according to their terms, so treating any Paysafe-family wallet as a likely exclusion is a sensible rule of thumb. PayPal is excluded at Coral and Ladbrokes. If you’re new to the term, our e-wallet glossary entry explains how they work.

Prepaid options

Prepaid cards and Paysafe appear on both Entain lists. If you deposit with paysafecard, assume the welcome offer won’t apply at Coral or Ladbrokes.

Debit cards and bank payments

Standard debit cards are the method least often named, apart from Coral’s unspecified ‘certain debit cards’. Pay by Bank, Apple Pay and Google Pay aren’t named in any of the three exclusion lists, but Apple Pay and Google Pay pass through a card, so the card’s own status may still matter.

What using an excluded payment method costs you

The money you deposit isn’t lost by choosing an excluded method, but the offer value is. These figures use each offer’s published terms and show what is missed at face value.

Face value isn’t the same as expected value. Spins at 10p still run through the slot’s house edge, and the 10bet bonus has to be wagered 10x on slots within 3 days, which is £250 of play on a £25 bonus. At a 4% edge, used here only to illustrate, that wagering has an expected cost of £10.

UK rules on showing payment exclusions clearly

An excluded payment method is a significant condition of a promotion, and UK rules say significant conditions must be clear and prominent. The Commission’s marketing rules (LCCP 5.1.9) require them at the point of sale and in adverts, with full terms no more than one click away online.

The Advertising Standards Authority has acted on exactly this point. In a ruling dated 31 July 2024 against WHG (International) Ltd, trading as William Hill Online, it found that an excluded payment method placed in small print among the full terms wasn’t prominent enough. The ASA’s guidance on free bets and bonuses (opens in a new tab) summarises that case.

The Commission’s consumer page on free offers and bonuses (opens in a new tab) adds that operators must make clear whether you are playing with your own money or bonus funds. For bonus wagering itself, the 10x wagering cap has applied since 19 January 2026.

How to check a payment method qualifies before you deposit

The welcome offer usually hangs on the first deposit, so the check needs to happen before that payment, not after.

1. Open the offer page in the app and tap through to the full terms.
2. Search the terms for words such as ‘excluded’, ‘qualifying deposit’ or ‘payment method’.
3. Compare the named methods with the one you plan to use, including the card behind Apple Pay or Google Pay.
4. If the terms say ‘certain’ cards or ‘restrictions apply’ without naming them, ask live chat or email support before you pay.
5. Opt in or choose the offer at sign-up if the terms require it, as Casumo and 10bet do.
6. Make the deposit with a qualifying method, then check the offer shows as active in your account.

Our guide to reading casino app bonus terms covers the other conditions to look for, and how to claim a bonus in a casino app walks through opt-ins.

Deposited with an excluded method? What happens next

The deposit itself is fine. The money sits in your cash balance and you can play with it or withdraw it, because the Commission’s guidance on withdrawing your deposit while a bonus is active (opens in a new tab) says players must be able to take out their deposit balance at any time, even when a bonus is pending or active.

What you lose is the offer. The terms quoted above treat an excluded deposit as non-qualifying, and none of them describe a way to fix that afterwards. Contact support if you think the method was wrongly classed, but don’t expect the offer to be added.

Never try to get round a payment exclusion, for example by opening a second account or routing money through another method to look different. That can lead to a bonus being removed or an account closed; our pages on why a bonus gets removed and what counts as bonus abuse explain more.

Switching payment methods: limits and withdrawal routes

Adding a new method just for a bonus has knock-on effects worth knowing about.

• Three-method limit: Coral and Ladbrokes allow up to three active payment methods in a rolling 30 days in the UK.
• Closed loop: both operate a closed-loop policy, so withdrawals generally go back to the method you deposited with.
• PayPal withdrawals: at Coral and Ladbrokes these need a PayPal deposit in the last 6 months.
• No credit cards: credit cards have been banned for gambling since 14 April 2020, including e-wallets loaded by credit card. See our credit card ban page.

If you’re planning a small first deposit, check that the qualifying method also meets the minimum. Our casino app minimum deposits page lists the published figures by method.

Casino apps that name their excluded payment methods

We’ve picked the three apps that list their non-qualifying payment methods in the offer terms, so you can choose a method with your eyes open. All are 18+ and terms apply.

• Coral Casino: new players, 18+. From 1 October 2026 to 1 February 2027, deposit and bet £10+ on slots for 100 free spins at 10p each on selected games, accepted within 48 hours and valid for 7 days, with no wagering on free spin winnings. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards don’t qualify.
• Ladbrokes Casino: new customers, 18+. Deposit and spend £10+ on slots for 50 free spins a day for 10 days (maximum 500), 10p each on selected games, claimed before 23:59 each day and valid for 7 days, with no wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits don’t qualify.
• 10bet Casino: new UK customers, 18+. Choose the casino welcome bonus at sign-up and make the first deposit within 7 days for a 100% match up to £25, wagered 10x on slots within 3 days, with maximum bonus winnings of £1,000. Skrill and Neteller deposits are excluded.

Spin and bonus offers are for slots; table and live games are often excluded or count for less, so check the terms. Compare more options in our list of casino apps with free spins.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.