The pending period is the time between requesting a withdrawal in a casino app and the operator approving it for payment. During it, your money is held while the casino runs its checks. It's separate from the time your bank or e-wallet then takes, and in Great Britain you can't reverse the withdrawal while it's pending.
The pending period covers the operator's review, not the bank's transfer time.
No UK rule sets a maximum length; operators publish their own figures.
Since 31 October 2021 you can't cancel a pending withdrawal to keep playing.
Unfinished verification is a common cause of a long wait.
If a delay drags on, complain to the operator first, then use ADR after 8 weeks.
Covers
Operator review before payment
Regulatory maximum
None set
Reversing during it
Banned (RTS 14B, since 31 October 2021)
Casumo's policy
Approved or denied within 3 days
Complaint deadline for operator
8 weeks, then ADR
What the pending period is
Think of a withdrawal as two clocks. The first starts when you tap to withdraw and stops when the casino approves the request: that's the pending period. The second is the payment method's own transfer time, which begins only after approval.
Apps may label this stage "pending", "processing" or "in review" in your transaction history. The wording varies; the idea doesn't. Our casino app glossary defines the other cashier terms.
Why casino withdrawals have a pending period
Operators review payouts to meet their legal duties and their own terms. The table below sets out the usual reasons, drawn from Gambling Commission rules and guidance:
What a casino may check while a withdrawal is pending
Check
Why it happens
Identity and age
Must be verified before you gamble; if anything is incomplete, it can hold up payment
Bonus terms
Bonus funds can't be paid out until any wagering is met
Payment method
Money usually returns to the method you deposited with
Anti-money laundering
Operators may ask about the source of your funds
Fraud and account security
To confirm the request comes from the account holder
None of this should be used to delay you without reason. The Commission says players can withdraw without unreasonable delay or restriction.
Pending withdrawals and the reverse withdrawal ban
Pending periods used to carry a risk: some sites let players cancel a pending withdrawal and send the money back into play. The Commission's ban on reverse withdrawals (opens in a new tab), RTS 14B, ended that from 31 October 2021 for all remote operators.
Now, once you've asked for your money, the app mustn't offer you a way to cancel the request, and the operator shouldn't offer to let you deposit those funds again. A long pending window therefore no longer doubles as a temptation. Our page on reverse withdrawals has the full rule.
Pending times our partners publish
How partners describe the review stage
Casino
What the operator says about review
After approval
Coral and Ladbrokes
Requests go to an internal review team; Visa Fast Funds approval is typically a couple of hours
Method timeframes apply on top of the review
PlayOJO
Processes the majority of payments within a few hours
Back to the deposit method where possible
Casumo
Reviewed and processed within a matter of hours; policy says approved or denied within 3 days
E-wallets instant; cards up to 2 days; bank up to 5 days
10bet
No separate pending time published; aims to process as quickly as possible
Up to 2 business days for cards and e-wallets; 3 for bank
The pending period applies to every partner, whatever offer you take. The spin offers below pay winnings without wagering, so there's no bonus playthrough to clear before you ask for a payout. They're for new customers aged 18+, on slots only, and terms apply.
Coral Casino: bet £10+ on slots after a deposit (certain types excluded) for 100 free spins, 10p each on selected games. You have 48 hours to accept and 7 days to play them; winnings carry no wagering. Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards won't qualify. Running from 1 October 2026 to 1 February 2027.
Ladbrokes Casino: spend £10+ on slots after depositing to get 50 free spins daily for 10 days, up to 500, valued at 10p on selected games. Claim by 23:59 each day; each batch expires after 7 days; no wagering. Excluded deposits: prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers.
PlayOJO: first deposit £10 or more for 80 free spins on Big Bass Bonanza, 10p a spin, with cash winnings and no wagering. New UK customers outside Northern Ireland; can't be used with other offers; only via the designated offer link.
Coral and Ladbrokes are both run by LC International Limited (Entain). If you already hold an account with one Entain brand, you may not be able to open another; check the terms first.
Significant terms: 18+. New players only. Offer runs 01/10/2026 to 01/02/2027. Deposit (certain types excluded) and bet £10+ on slot games to get 100 free spins (selected games, £0.10 each, 48 hrs to accept, valid 7 days). No wagering on free spin winnings. Deposits by Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Coral app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Time limitClaim daily for 10 days; each batch valid 7 days
Worked valueUp to 500 spins at £0.10 (up to £50 in spins)
Significant terms: 18+. New customers only, from 14/11/25 until further notice. Certain deposit methods excluded. Deposit and spend £10+ on slots for 50 free spins a day during the first 10 days after first deposit and registration (max 500, £0.10 each, selected games, claim before 23:59 each day, valid 7 days). No wagering. Prepaid cards, PayPal, Paysafe, Neteller, Skrill and Moneybookers deposits do not qualify. Restrictions and T&Cs apply. GamCare.org.uk
Read our Ladbrokes app reviewLicence: LC International Limited, Gambling Commission account 54743. Offer checked 5 October 2026.
Significant terms: 18+. New UK customers (excluding Northern Ireland). First deposit only. Minimum deposit £10. 80 free spins on Big Bass Bonanza, £0.10 each. No wagering requirements; winnings paid in cash. Cannot be used with any other offer. Only available to players who arrive through the designated offer link. Full T&Cs apply. GamCare.org.uk
Read our PlayOJO app reviewLicence: Skill On Net Limited, Gambling Commission account 39326. Offer checked 5 October 2026.
18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.
Frequently asked questions
What does pending mean on a casino withdrawal?
It means the casino has received your request but hasn't yet approved it for payment. During this stage the operator checks things like your verification status and any bonus terms. Once approved, the payment method's own transfer time begins. Our answer to why is my casino app withdrawal pending? lists the common reasons for a longer wait.
How long is the pending period at UK casinos?
There's no legal maximum, so each operator sets its own. Casumo's policy says requests are approved or denied within 3 days, PlayOJO says it processes most payments within a few hours, and Coral and Ladbrokes say Visa Fast Funds approval typically takes a couple of hours. Our list of fast withdrawal casino apps compares published times across partners.
Can I cancel a pending withdrawal?
No. Since 31 October 2021, the Gambling Commission's RTS 14B has stopped remote operators offering players the option to cancel a withdrawal request. The aim is to stop money you've chosen to take out being gambled back while it waits. If you made a mistake, contact support. Our page on the reverse withdrawal ban explains the background.
Why is my withdrawal pending for longer than usual?
Common causes are unfinished identity checks, a request for documents, bonus wagering still to complete, or a payment method that needs extra steps. Times quoted in business or banking days also exclude weekends. Check the app for messages, then ask support what's outstanding. Our guide to casino app verification failed helps if documents are the problem.
Can a casino keep my money if verification isn't finished?
No. Commission guidance says a business can't confiscate money because you didn't verify your ID within a time limit, and terms shouldn't allow funds to be removed because you can't verify. You may need to complete checks before money is paid out. Our KYC entry explains what's usually asked for and why operators ask before you gamble.
Who do I complain to about a pending withdrawal?
Start with the operator, using its complaints procedure. It has 8 weeks to resolve the complaint, after which it must offer referral to an independent ADR provider, which is free for you. The Gambling Commission doesn't resolve individual complaints. Our guide on how to complain about a casino app sets out what to include.
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