Casumo app safer gambling tools

Casumo app safer gambling tools at a glance

The Casumo app is run under a remote casino licence held by Recro Limited, Gambling Commission account 61549. That licence comes with social responsibility rules, so the tools below aren't optional extras: they must be available to every customer, whether you play in the app or on the website.

Casumo's App Store description concentrates on games, Reel Races and rewards rather than on its control tools, so the names and exact screens may differ from what you see here. Look for responsible or safer gambling options in your account settings; if you can't find one, email hey@casumo.com between 7:00 and 23:00 and ask.

Setting a deposit limit in the Casumo app

A deposit limit is the simplest way to keep gambling within a budget you've decided in advance. Since 31 October 2025, UK operators must prompt new customers to set a financial limit before their first deposit, with setting one as the default and opting out needing to be confirmed.

The rules also say you type in your own figure rather than picking from suggested amounts, and that a decrease is applied immediately. Gross deposit limits, which count every deposit regardless of withdrawals, had to be offered by 30 September 2026.

1. Decide on an amount you can afford to lose in a month, after bills and savings.
2. Open the Casumo app and go to your account settings.
3. Find the deposit limit or responsible gambling option.
4. Choose the period (daily, weekly or monthly, as offered) and type your amount.
5. Confirm it, and check the new limit is shown on your account.
6. Review it regularly; operators must remind you about your limits at least every six months.

Our guides to setting deposit limits in a casino app and budgeting for casino apps help with choosing a figure that works.

Why a limit matters: what a session can cost

Gambling is entertainment that costs money, and the house edge means losses are likely over time. Seeing the cost in pounds makes it easier to set a realistic limit.

Take a slot with a 96% RTP, which means a 4% house edge (check each game's help screen for its own figure). UK rules require at least 2.5 seconds per slot spin, so the fastest possible pace is 1,440 spins an hour.

These are averages over a long run, and real results swing much more widely in both directions. The point is that cost builds with time and stake, which is exactly what deposit limits and reality checks are designed to keep in view. UK slot stakes are capped at £5 per spin for over-25s and £2 for 18 to 24-year-olds.

Reality checks and session time

A reality check is an on-screen reminder of how long your session has lasted. The Gambling Commission's technical standard on reality checks (opens in a new tab) says you must be able to set how often it appears, and you must acknowledge it before it disappears.

The same standard says full-screen apps that hide your phone's clock should show the time of day or the time elapsed, and casino games should display elapsed time throughout the session. Since 17 January 2025, online casino games must also show your net spend and time spent in real time.

Our guide to reality checks in casino apps explains them in more depth, and the reality check glossary entry gives the short version.

Taking a time-out from the Casumo app

A time-out is a short break for when you want to stop for a while without closing your account. Under LCCP 3.3.4 (opens in a new tab), UK operators must offer time-outs of 24 hours, one week, one month, or another period you reasonably ask for up to six weeks.

1. Open your account settings in the Casumo app.
2. Look for the time-out, take a break or cool-off option.
3. Choose the length of break you want.
4. Confirm it; you won't be able to gamble with Casumo until it ends.
5. If you can't find the option, email hey@casumo.com and ask for a time-out of the length you want.

If you find yourself counting down to the end of a break, a longer step such as self-exclusion may suit you better. Our page on taking a time-out in a casino app compares the two, and the time-out glossary entry sets out the definition.

Self-exclusion from Casumo and GAMSTOP

Self-exclusion is for when you want to stop for months or years. You can exclude from Casumo alone, or from every GB-licensed online operator through GAMSTOP.

When you self-exclude, the Gambling Commission's self-exclusion guidance (opens in a new tab) says the business must close your account, return any money in it, remove you from its marketing lists and take reasonable steps to stop you gambling with it during the exclusion.

1. Go to the GAMSTOP website (opens in a new tab) and choose to register.
2. Enter your details, including any email addresses and phone numbers you've used for gambling accounts.
3. Choose 6 months, 1 year or 5 years.
4. Confirm; participating operators then block you from gambling online with them.

Our guides to self-exclusion from casino apps and GAMSTOP answer common questions about how it works.

Casumo app features to rethink if you want more control

Some features in the Casumo iPhone app are designed to make getting back into a game quicker. That's convenient, but if you're trying to cut down, each shortcut is one less pause for thought.

• Home screen widget: remove it so the app isn't on show every time you pick up your phone.
• Face ID or Touch ID log-in: switch it off so you have to type a password, which adds a moment before you start.
• Quick Launch of recent slots: remember it reopens your last four games; going in through the lobby is slower.
• Apple Pay and Quick Deposit: fast deposits are easy to repeat, so a firm deposit limit matters more.
• Notifications: turn them off in your phone's settings so alerts don't prompt a session.

None of this is a substitute for a limit or a break, but small barriers can help. Our page on phone habits and gambling and the guide to notifications and gambling urges explain why.

Blocks on your phone and bank that work alongside Casumo's tools

Tools inside the app only work while you choose to use them. Blocks set outside the app give you a second layer that's harder to undo in the moment.

Many UK banks offer gambling blocks, including Barclays, HSBC, Lloyds Bank, Monzo, NatWest, Santander and Starling, according to the Gambling Commission. Combining a bank block with GAMSTOP closes off both the account and the payment route.

What Casumo must do if it spots signs of harm

Safer gambling isn't only about the tools you set yourself. Under the Commission's customer interaction rules, online operators must watch for indicators of harm, such as rising spend, long sessions or changes in how someone uses the tools, and act on them promptly.

If there are strong signs of harm, marketing and new bonus take-up must stop. Since 28 February 2025, operators also run light-touch financial vulnerability checks when net deposits pass £150 in 30 days. Fuller financial risk assessments using credit-reference data are not live.

Our pages on customer interaction rules and financial risk checks explain what operators can and can't ask for.

Free support if gambling is becoming a problem

If gambling is causing you worry, you don't need to have reached a crisis to ask for help. These services are confidential and don't involve Casumo at all.

• National Gambling Helpline: 0808 8020 133, free and open 24 hours a day, run by GamCare (opens in a new tab), with live chat as well.
• NHS gambling clinics: you can refer yourself to specialist NHS treatment; the NHS gambling support page (opens in a new tab) explains how.
• Gamblers Anonymous: peer support meetings across England, Wales and Ulster.
• People affected by someone else's gambling: support is available for you too.

Our help and support directory, the signs of problem gambling checklist and the guide for those affected by someone else's gambling are good next steps. To compare how other apps present these tools, see Coral's safer gambling tools and 10bet's safer gambling tools.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.