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Affected by someone else's gambling

If you're affected by someone else's gambling, you can get support for yourself, whether or not they're ready to change. The National Gambling Helpline on 0808 8020 133 is free, open 24/7 and open to partners, parents, children and friends. This guide covers spotting phone gambling, starting the conversation, protecting shared money and looking after your own wellbeing.

Key takeaways

  • Support is available to you in your own right; you don't need the gambler's permission to get it.
  • The National Gambling Helpline (0808 8020 133) and GamCare help family and friends.
  • Protect your own money first: keep your income and savings separate from accounts they can reach.
  • Blocks such as GAMSTOP and bank gambling blocks are set up by the person who gambles.
  • You can't control their choices, but you can choose calm conversations and firm boundaries.
Helpline for families
0808 8020 133, free, 24/7
Run by
GamCare
Debt advice
Free from charities such as StepChange
Self-exclusion
GAMSTOP: 6 months, 1 year or 5 years
Wales
NHS Wales Helpline 0808 2819 265

Affected by someone else's gambling: support for you

Living with someone's gambling can feel lonely and confusing. Money goes missing, stories don't add up, and you may start doubting yourself. Support exists for exactly this situation, and it's there for you even if the person gambling won't talk about it.

The National Gambling Helpline, run by GamCare, takes calls, live chats and WhatsApp messages from family and friends at any hour. GamCare's article for people affected by someone else's gambling (opens in a new tab) is a gentle place to start reading. For the full list of services, see our guide to gambling help and support in the UK.

Signs someone is gambling on their phone

Phone gambling is easy to hide because it happens on a private screen. No single sign proves anything, but a pattern is worth paying attention to.

Possible signs of hidden phone gambling
AreaWhat you might notice
MoneyUnexplained shortfalls, borrowing, bills going unpaid, card payments to unfamiliar merchants
Phone useGuarding the screen, sudden switching of apps, long late-night sessions
MoodBig swings linked to the phone, irritability, low mood after being on it
TimeDisappearing for long stretches, losing track of time during sport or evenings
Mail and messagesMarketing emails or texts from casino brands, verification requests

Our page on signs of problem gambling goes further, including signs a person might notice in themselves.

How to talk to someone about their gambling

There's rarely a perfect moment, but some moments are better than others. Aim for a calm time, not straight after a loss or an argument about money.

  1. Choose a private, unhurried time when neither of you has been drinking.
  2. Start with what you've noticed and how it makes you feel, for example "I've noticed money is tight and I'm worried."
  3. Avoid labels such as "addict"; describe behaviour instead.
  4. Listen more than you speak, even if what you hear is difficult.
  5. Mention that free help exists, such as the National Gambling Helpline on 0808 8020 133.
  6. Agree one small next step, such as calling the helpline together or setting a deposit limit.
  7. Plan to come back to it, because one conversation is rarely enough.

If it goes badly, that doesn't mean you've failed. Many people need several conversations before they're ready to accept help.

Protecting your own money and shared finances

Your financial safety matters as much as theirs. Steps that feel unkind can actually protect the whole household, including the person gambling.

  • Keep your income and savings in an account only you can access.
  • Change passwords and PINs they may know, and check for cards or apps linked to your accounts.
  • Avoid lending money or paying off gambling debts without a plan; debts paid quickly can free up money for more gambling.
  • Get free debt advice from a charity such as StepChange (opens in a new tab) if joint debts are involved.
  • Keep records of household bills and who pays what.

Credit cards can't be used to gamble with licensed operators in Great Britain, as our credit card ban explainer sets out, but debit cards, e-wallets and bank transfers can. Our budgeting guide has ideas for separating essential money from spending money.

Tools the person gambling can set up

Most blocking tools are designed to be switched on by the person who gambles. You can't usually do it for them, but you can offer to sit with them while they do it.

Blocks and limits a gambler can put in place
ToolWhat it doesCost
GAMSTOPBlocks all online gambling firms licensed in Great Britain for 6 months, 1 year or 5 years; can't be cancelled earlyFree
Bank gambling blockStops debit card payments to gambling firms at banks that offer itFree with listed banks
GambanBlocks gambling sites and apps across devicesPaid, with a free trial
In-app deposit limitCaps deposits with one operatorFree
In-app self-exclusionCloses the account with one operatorFree

Our guides to GAMSTOP, bank gambling blocks and Gamban explain each one. The Gambling Commission lists banks offering blocks, including Barclays, HSBC, Lloyds Bank, Monzo, NatWest, Santander and Starling.

Things that tend to make gambling harder to tackle

When you love someone, it's natural to try to fix the problem fast. Some well-meant responses can keep the cycle going, though.

  • Covering up: paying bills they've missed or making excuses can hide the cost from them.
  • Bailing out repeatedly: clearing debts without changes can mean the money ends up gambled.
  • Threats made in anger: ultimatums you won't keep tend to lose their meaning.
  • Trying to win it back together: gambling to recover losses usually deepens them, because the house edge means losses are likely over time.
  • Carrying it alone: keeping the secret takes a toll on your health.

Setting a boundary you will keep, such as "I won't lend money for any reason", is often more effective than a bigger threat.

If a child or teenager might be gambling on a phone

UK-licensed casino apps must verify a customer's age and identity before they can deposit or gamble, and even free-to-play versions of gambling games need age verification. Real-money gambling apps carry an adult rating on the App Store. Still, young people can be exposed through gambling-style games, adverts and older friends' accounts.

On an iPhone, Apple's parental controls guide (opens in a new tab) explains how Content & Privacy Restrictions let you limit app installs and set age ratings for a child's device. Our page on young people and gambling apps covers warning signs and conversations, and our guide to blocking casino apps with Screen Time walks through the settings.

Shared phones, adverts and marketing at home

If you share a tablet or phone with someone who gambles, saved logins and notifications can become triggers. Our guide on sharing a phone and casino apps covers practical fixes.

Adverts matter too. The Gambling Commission explains how to see fewer gambling ads on YouTube (opens in a new tab) through Google's ad settings, though Google doesn't promise none will appear. Operators must let customers choose which marketing they receive by product and channel, and our guide to push notifications and gambling marketing explains the options.

Looking after yourself while someone else gambles

Worry, anger, guilt and exhaustion are all common reactions. Your feelings are valid, and you deserve support whatever the other person decides.

When the person doesn't want help yet

You can't make someone stop gambling. What you can do is be clear about what you will and won't accept, protect yourself and leave the door open.

Let them know where help is: the National Gambling Helpline, NHS gambling clinics that take self-referrals, and Gamblers Anonymous meetings. Then keep getting support for yourself. Many people reach out only after someone close to them has quietly made the information easy to find. Our safer gambling hub gathers it all in one place.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.

Frequently asked questions

Where can I get help if I'm affected by someone else's gambling?

You can contact the National Gambling Helpline on 0808 8020 133, which is free, open 24/7 and supports family and friends. GamCare, which runs it, also offers help for people affected by someone else's gambling. You don't need the gambler to agree or even know. Our guide to gambling help and support in the UK lists other services, including debt advice.

Can I register someone else with GAMSTOP?

GAMSTOP is a self-exclusion scheme, so it's designed for the person who gambles to register themselves. You can encourage them and sit with them while they sign up. Once registered, it blocks them from all online gambling firms licensed in Great Britain for 6 months, 1 year or 5 years and can't be cancelled early. Our GAMSTOP guide explains each step.

How do I know if my partner is gambling on their phone?

You can't know for certain from one sign, but patterns such as missing money, secrecy around the phone and mood swings linked to it are worth noticing. Card payments to unfamiliar merchants and casino marketing emails can also be clues. Our page on signs of problem gambling covers money, phone and emotional signs in more detail.

Should I pay off a family member's gambling debts?

Usually not without a plan, because clearing debts quickly can free up money for more gambling. Free debt advice from a charity such as StepChange can help the household understand what's owed and agree a safer approach. Protect your own income first. Our budgeting guide for casino apps has ideas for separating essential money from discretionary spending.

Can I stop my child accessing gambling apps?

Yes, you can add strong barriers on their phone. Licensed casino apps must verify age before anyone can deposit or play, even free-to-play versions, and real-money gambling apps carry an adult rating. On iPhone, Content & Privacy Restrictions let you block installs and limit age ratings. Our page on young people and gambling apps explains warning signs and settings.

Can I block gambling payments on a joint account?

Bank gambling blocks work differently from bank to bank, so ask your bank directly about joint accounts. The Gambling Commission lists banks offering blocks, including Barclays, HSBC, Lloyds Bank, Monzo, NatWest, Santander and Starling. Some, such as Monzo, make you wait out a cooling-off period before a block can be turned off. Our guide to bank gambling blocks has more.

What should I say to someone about their gambling?

Start with what you've noticed and how it makes you feel, rather than accusing or labelling them. Pick a calm, private moment, listen more than you speak and mention that free help exists, such as the National Gambling Helpline on 0808 8020 133. Expect to have more than one conversation. Our National Gambling Helpline guide explains what a first call can cover.

Is there support for children affected by a parent's gambling?

Yes, the National Gambling Helpline and GamCare support people affected by someone else's gambling, and that includes family members of all kinds. If a child is struggling, their school or GP can also help. Keeping routines steady and explaining things simply can reassure younger children. Our GamCare guide describes the charity's services for family and friends.

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